Available Opportunities
VAC7111 - Senior Analyst Customer Delivery
Field: Business Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 02-Jun-2018
About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

Ooredoo’s Business BU is a critical part of the company’s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans.

Business Operations & Services is a major part of the company’s first line business customer facing activities and has a significant role to play in both the achievement of customer satisfaction & service delivery as defined in the annual business plans.

The Service Delivery and Assurance team offers delivery and assurance of a full range of complex and sophisticated solutions for Ooredoo’s Business customers.CDM is an integral part of the Delivery team and is responsible for the E2E delivery of all types of services to Ooredoo’s Business customers.

About the Role:

This role is responsible for the delivery of services to Ooredoo’s business customers, ensuring that Ooredoo’s commitments and the customers’ satisfaction are met and exceeded.

The position is also responsible to work with internal and external providers so as to meet the delivery commitment, communicate with the customers and manage their expectations.

If you would like to view the full role profile please click here

About You:

You should have at least 5 years of work experience in a technical delivery environment, preferably in the Telecom industry. You should have an excellent written and verbal communication skills within multiple levels of the organization, including interaction with senior level stakeholders, internal and external. You should have strong influencing and relationship management skills, excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities, self driven and resourceful to achieve goals independently as well as work well in groups. High level of IT literacy and ability to understand complex business processes and technical environments.

Minimum Qualifications:
Minimum requirement is a Bachelors degree preferably in Telecommunications. Preferably ITIL V.3 expert certification.
Note: you will be required to attach the following:
1. Resume / cv
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