VAC7111 - Senior Analyst Customer Delivery
Full Time - Permanent
Qatar - Doha
Ooredoo is a dynamic global Telecommunications player operating in
10 countries serving more than 138 million customers. Ooredoo Qatar employs
approximately 1,600 people driving Ooredoo to be the number one choice for world-class
communications services in Qatar, and it is a team that you can be part of!
About the Business Unit:
Ooredoo’s Business BU is a critical part of the company’s first line
customer facing activities for all Business Accounts and has a significant role
to play in long term business value creation through product design,
achievement of sales revenue, profit and customer satisfaction, as defined in
the annual business plans.
Business Operations & Services is a major part of the company’s
first line business customer facing activities and has a significant role to
play in both the achievement of customer satisfaction & service delivery as
defined in the annual business plans.
The Service Delivery and Assurance
team offers delivery and assurance of a full range of complex and sophisticated
solutions for Ooredoo’s Business customers.CDM is an integral part of the Delivery team
and is responsible for the E2E delivery of all types of services to Ooredoo’s Business
About the Role:
This role is
responsible for the delivery of services to Ooredoo’s business customers,
ensuring that Ooredoo’s commitments and the customers’ satisfaction are met and
is also responsible to work with internal and external providers so as to meet
the delivery commitment, communicate with the customers and manage their
If you would like to view the full role profile please click here
You should have at least 5 years of work experience in a technical delivery environment, preferably in the Telecom industry. You should have an excellent written and verbal communication skills within multiple levels of the organization, including interaction with senior level stakeholders, internal and external. You should have strong influencing and relationship management skills, excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities, self driven and resourceful to achieve goals independently as well as work well in groups. High level of IT literacy and ability to understand complex business processes and technical environments.
Minimum requirement is a Bachelors degree preferably in Telecommunications. Preferably ITIL V.3 expert certification.
ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv