Available Opportunities
VAC7122 - Senior Manager Customer Experience
Field: Consumer Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 19-Apr-2018
About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

Operations & Services team within Consumer BU is a major part of the company’s first line customer facing activities and as such has a significant role to play in both the achievement of customer satisfaction & service delivery as defined in the annual business plans.
Customer Experience team is critical to achieve one of the key strategic priorities of Ooredoo – Customer satisfaction by owning the E2E Customer Journey processes

About the Role:

This role is responsible to define, track, oversee and organize the experience of every interaction between a customer and the organization - The Customer 360.

If you would like to view the full role profile please Click here

About You:

You should have at least 10 years’ experience with at least 5 years in similar Customer Experience function within telecommunications or other technology-focused industries (experience within Qatar/GCC preferred). Minimum 3 years of direct team management experience.  A strong commercial background in telecommunications and/or other technology-focused industries. Knowledge of Customer Experience; the related processes, and change management.  Experience in working in cross-functional matrix teams and a track record of being able to develop and introduce new business frameworks, systems and processes, and successfully gain adoption across the organization.

Minimum Qualification:
 A Bachelor degree in Marketing or similar.
Note: you will be required to attach the following:
1. Resume / cv
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