Available Opportunities
VAC7124 - Manager Operational Improvement
Field: Consumer Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 25-Mar-2018
About Us:
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit:
Operations & Services team within Consumer BU is a major part of the company’s first line customer facing activities and as such has a significant role to play in both the achievement of customer satisfaction & service delivery as defined in the annual business plans. The Operational Improvement section is responsible to act as Single Point of Contact (SPOC) for Consumer O&S for all new initiatives to other departments
About the role:

The role is responsible to lead operational improvements across all functions of Consumer O&S areas. It plays a vital role in building liaison amongst different Business Units as well as internal functions including Field Services, Credit & Collection, Product teams and Channel Support etc. to achieve company targets.


If you would like to view the full role profile please click Here

About You:
You should at least have 10 years’ experience in a telecommunications environment of which 5 years in a managerial role in a similar role. In depth knowledge of customer care, retention and operations. Extensive knowledge of defining Customer Journeys and significant knowledge of Telecom / IT solutions and systems.
Bachelor degree in business administration or similar
Note: you will be required to attach the following:
1. Resume / cv
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