Available Opportunities
VAC7584 - Senior Manager Demand Management
Field: Technology Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 21-Jul-2019
About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. The quality of the customer experience when accessing its services sits within this BU and therefore it plays a significant role in the delivery of revenue and satisfaction targets.

The Demand Management function plays a critical role by managing the product portfolio based on business proposals and change requests raised by BUs and ensuring effective delivery

About the Role:

This role will be responsible to ensure timely and quality delivery of demand requests from different business units through management of end-end process and delivery points by IT and / or Network teams.

 If you would like to view the full role profile please click here

About You:

You should have at least

• 10 years’ experience in telecom industry with significant experience in both business and technology.

• Hands on experience in managing teams delivering Demand Requests in a similar industry.

• Techno functional knowledge of end to end telecom processes & systems that include BSS/OSS, CRM, order management and configuration, order fulfilment, billing (mediation and rating), charging, provisioning and network operations.

• Experienced in the implementation of digital technologies (e.g. web portal, mobile apps, social media platform)

• Strong understanding of product development and the supporting technology requirements

• Experience of leading requirements gathering activities using workshops and interviews

• Knowledge and experience in using modelling tools (e.g. Visio) preferred

• Knowledge on Standards such as eTOM, ITIL preferred • Knowledge of Agile and iterative development methodologies.

Minimum Qualifications:
Bachelor’s Degree in Telecom engineering, or equivalent.
Note: you will be required to attach the following:
1. Resume / cv
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