Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

Ooredoo’s Consumer business unit is a critical part of the company’s first line customer facing activities for all consumer product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department is responsible for defining Customer Experience journeys & customer/functional metrics to measure performance. Lead Operational Improvement activities as well as Business Simulation for new Products & Services and ensure standardization and consistency. Oversees all improvement and transformation initiatives e.g. CRM implementation, outsourcing, process automation etc.

The role is responsible to manage the Information Flow through Digital Knowledge Base and lead Continuous Training Program within the Consumer BU focusing on sharpening the skills required to serve customers. The role is also required to liaison with the internal stakeholders to plan, schedule and follow up on training delivery focusing on product knowledge and soft skills as identified by structured training need assessment and ensure single source of information flow at all touch points through a robust knowledge management system. 

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2 years' experience in a similar role. Experience and knowledge in customer care, retention and operations and knowledge of defining Customer Journeys

Bachelor's Degree in Business Administration or Marketing or Engineering