Overview
Business Impact
The Retail Branches are the main customer interface with Ooredoo and is the major provider of customer service which has significant impact on Customer perception which in turn impacts revenues for Ooredoo particularly in light of the market deregulation and competition in the market
Costs & Profitability
Directly Accountable for the achievement of Revenue Targets and Management of the branch network within budget. Both impact directly cost and profitability of the company.
Problem Solving
Typically problem solving revolves around :
Planning & Organizing
Team working, Coaching/Development & Leadership (Coaching & Leadership applicable to people managers)
Communicating, negotiating & influencing
Decision Making
Decisions are significantly complex and at a reasonably high level connected to: