Available Opportunities
VAC8756 - Analyst B2B Quality Assurance & Systems' Improvement
Field: Business Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 03-Jul-2022
About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:
Ooredoo’s Business BU is a critical part of the company’s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department provides support through the provision of Sales Order Processing Teams who input all corporate and customer orders onto the S.O.P. system enabling orders to be processed rapidly and accurately by the departments responsible for delivery. The team also provides support for efficient resolution of bill disputes by coordinating with the respective stakeholders.
About the Role:

This role is responsible for overseeing the provision of quality management services across all B2B customer orders and support requests to ensure they meet the required quality standards whilst promoting the continuous improvement of productivity, service quality and customer satisfaction. To achieve this the role holder is expected to work in the areas of improving processes and systems, preparing user guides, providing user training and coaching, reviewing the handling of customer care cases (random samples or cases where there is an indication of potential room for improvement), and evolve an objective scoring system to facilitate effective quality management with a clear focus on continuous improvement of overall customer experience from B2B Order Management & Customer Support.

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About You:

5 years' experience in a similar role.

Experience in a telecommunications environment and in-depth knowledge of Order processing and Problem management systems, processes and practices as per the latest market trends

Minimum Qualifications:

Bachelor's Degree in Business Administration or Computer & Communications or Engineering

Note: you will be required to attach the following:
1. Resume / cv
2. Passport copy