Available Opportunities
VAC8952 - Analyst Software SOC
Field: Technology Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 21-Dec-2022
About Us:::

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit:::
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The Service Operation Center division is responsible for managing the Service Operations Centre (SOC) infrastructure and operations in line with the overall Ooredoo technology strategy and ensures all faults are identified, monitored and resolved quickly, performance is monitored and reported on and customers are provided with the levels of service they can expect. Divison is also responsible of managing customer tickets from Service Monitoring & SLA, undertaking cause analysis of customer tickets, solving tickets or reassign to relevant Technology O&M teams where required, tracking and ensuring the timely closure of tickets and the provisioning and configuration in close coordination with relevant Technology BU teams
About the Role:::

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Configuration Implementation, and Performance Monitoring across all Software Applications, and ancillaries, undertaking cause analysis of customer tickets, solving tickets or reassigning to relevant Technology teams where required and ensures the OLA & SLA are well met.

 

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About You::::

5 years' experience in a similar role.

Experience in ICT Operations environment 
Minimum Qualifications::::

Bachelor's Degree in Telecom or Computer & Communications or Electrical & Electronics Engineering
Note: you will be required to attach the following:
1. Resume / cv