Available Opportunities
VAC9157 - NOC Engineer
Company: Ooredoo Palestine
Field: Networks & Engineering Contract Type: Full Time - Permanent
Location: Palestine - Ramallah Closing date: 07-Oct-2023
Roles & Responsibilities:

Role Summary:

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities:

  • Monitor network alarms in shift based (24/7/365).
  • Carry out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements.
  • Escalate network faults to support teams within the agreed SLA.
  • Managing and follow up all network maintenance work notifications for all business units.
  • Perform Escalation and Notification to keep management and other business units informed during system outages.
  • Producing Daily, weekly, and monthly reporting of Network operation Performance.
  • Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
  • Participate in the evaluation of current processes, procedures, and propose enhancements.
  • Monitor the performance of the Mobile networks according to predefined thresholds.
  • Enforcing adherence to the deployment process and quality control measures.



Work Experience & Qualifications::

Work Experience & Qualifications:

  • Bachelor’s degree in Telecommunication or equivalent.
  • Fresh graduates, and 1 year experience in related field is a plus.

Personal Traits & Special Skills:

Personal Traits & Special Skills:

  • Good knowledge in MS Office applications.
  • Good communication skills.
  • Motivated team player.
  • Ability to work under pressure.
  • Good English (oral and written).
  • Computer and Networks Literacy knowledge.

Note: you will be required to attach the following:
1. Resume / cv
2. Updated CV
3. Personal Profile Photo