Role Summary:

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities:

• Monitor network alarms in shift based (24/7/365).
• Carry out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements.
• Escalate network faults to support teams within the agreed SLA.
• Managing and follow up all network maintenance work notifications for all business units.
• Perform Escalation and Notification to keep management and other business units informed during system outages.
• Producing Daily, weekly, and monthly reporting of Network operation Performance.
• Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
• Participate in the evaluation of current processes, procedures, and propose enhancements.
• Monitor the performance of the Mobile networks according to predefined thresholds.
• Enforcing adherence to the deployment process and quality control measures.

Work Experience & Qualifications:

• Bachelor’s degree in Telecommunication or equivalent.
• Fresh graduates, and 1 year experience in related field is a plus.

Personal Traits & Special Skills:

• Good knowledge in MS Office applications.
• Good communication skills.
• Motivated team player.
• Ability to work under pressure.
• Good English (oral and written).
• Computer and Networks Literacy knowledge.